• Troubleshooting: Reserved Areas Not Appearing When Creating an Event

  Troubleshooting: Reserved Areas Not Appearing When Creating an Event When creating or confirming an event, you may find that the Reserved Areas dropdown shows no options and the system won't let you proceed. This is almost always because the areas are already reserved by another event or a date on hold for that day. Common Causes 1. A Date on Hold or Existing Event Is Blocking the Areas If another event — including a date on hold — exists on the same date, and it has been setFew readers

• Troubleshooting: Slow Response or Frequent Refreshing Issues

  If you're experiencing slow responses, frequent refreshing, or being unexpectedly disconnected from the Sonas, don’t worry – it’s often caused by browser settings, extensions, or connectivity issues. Follow the steps below to troubleshoot and improve your experience. 1. Check Your Connection to the Server If you're being logged out frequently or seeing error messages about connectivity (see screenshot below), the issue might be with your internet connection or your browser’s ability to stayFew readers

• Troubleshooting: How to Hard Refresh (clear cache)

  Sometimes, your browser may load an outdated or broken version of a page from its cache. A hard refresh forces your device to re-download the most up-to-date content. This can help resolve loading issues, broken layouts, or outdated data.  Follow the instructions below based on your device and browser. On Windows Google Chrome / Microsoft Edge  Hold Ctrl and click the Reload button near the address bar or Hold Ctrl + Shift and press RFew readers

• For the Best Experience, Use Google Chrome

  To get the most out of Sonas on your computer, we strongly recommend using Google Chrome as your browser. Whether you're on Windows or Mac, Chrome provides the most consistent and reliable experience across all features of our platform. Why We Recommend Chrome ✅ Optimised Performance: Sonas is built and tested primarily with Chrome, so everything runs smoothly and efficiently. 🔄 Reliable Real-Time Updates: Chrome handles live data and real-time features (Few readers