Articles on: Troubleshooting

Troubleshooting: How to Hard Refresh (clear cache)

Sometimes, your browser may load an outdated or broken version of a page from its cache. A hard refresh forces your device to re-download the most up-to-date content. This can help resolve loading issues, broken layouts, or outdated data. 


Follow the instructions below based on your device and browser.



On Windows


Google Chrome / Microsoft Edge 


  1. Hold Ctrl and click the Reload button near the address bar

or

  1. Hold Ctrl + Shift and press R


Mozilla Firefox


  1. Hold Ctrl + Shift and press R



On Mac


Google Chrome / Safari / Firefox / Edge


  1. Hold down Shift and click the Reload button

or

  1. Press Command + Shift + R on your keyboard


Note: On Safari, there’s no traditional hard refresh, but this method clears the cache for the page.



On Android Devices


Google Chrome / Samsung Internet / Edge


  1. Tap the three dots in the top-right corner of the browser

  1. Select Settings > Privacy and security > Delete browsing data

  1. Choose Cached images and files and tap Clear data

  1. Then, reload the page normally


There's no direct “hard refresh” option in mobile browsers, so clearing the cache is the next best step.



On iOS Devices (iPhone and iPad)


Safari


  1. Go to Settings > Apps > Safari

  1. Tap Clear History and Website Data

  1. Confirm, then re-open Safari and reload the page


Google Chrome


  1. Tap the tab icon on the bottom > History

  1. Tap Manage Search History

  1. Select Delete

  1. Choose Date range and click Delete

  1. Reload the page



Why Use a Hard Refresh?


A hard refresh ensures you're loading the latest version of a webpage, not an old or broken version stored on your device. It's especially useful after:


  • A recent app update

  • Seeing layout issues or missing features

  • Experiencing page loading errors


  • Encountering error messages (e.g., "cannot read properties of undefined")


  • Data not saving correctly


  • Missing content or services that others can see


A hard refresh is the recommended first step for most issues in Sonas. It resolves the majority of common problems by forcing the browser to reload all data from the server, clearing any interrupted or incomplete connections.



If the issue continues after a hard refresh, try clearing your full browser cache or opening the site in an incognito/private tab to rule out interference from extensions or cookies. See Troubleshooting Extensions.

Updated on: 20/04/2026

Was this article helpful?

Share your feedback

Cancel

Thank you!