• Troubleshooting: Emails Not Showing Up in Sonas

  Troubleshooting: Emails Not Showing Up in Sonas If you are not receiving emails from specific senders in Sonas, there are several common causes and steps you can take to resolve the issue. 1. Check Your Email Provider's Spam/Junk Folder Emails that land in your spam or junk folder in your email provider (e.g., Gmail, Outlook) may not be forwarded to Sonas. Log into your email account (e.g., Outlook, Gmail) and check if the missing emails are in your spam folder. If they are, marFew readers

• How can I set up an out-of-office or automated reply for a specific time period?

  Sonas does not currently support out-of-office (OOO) auto replies or time-based automated replies for incoming emails. This feature is on the development roadmap. Workaround: If you use email forwarding from an external email provider (e.g., Outlook) into Sonas, you can set up an auto reply directly in that email provider. For example, configure an out-of-office reply in Outlook for the dates you'll be away. Just be careful that the auto-reply rule does not interfere with the forwarding rulFew readers

• Troubleshooting Email Delivery Issues

  Troubleshooting Email Delivery Issues If emails are not being delivered to or from a customer, there are several common causes and steps you can take to resolve the issue. Emails Not Being Delivered TO a Customer 1. Check if Email Sending is Enabled The most common reason a customer is not receiving emails is that email sending has been disabled for them. This can happen if the customer previously marked one of your messages as spam. Navigate to the event's People Section andFew readers

• NEW Automation Workflow- How to set up Automatic Emails

  ||| Email automations have moved from venue level settings to company level settings and have been renamed Automations. This change brings additional functionality, including multi-venue support, more conditions and rules, and per-event control. Video: Please note This article reflects functionality as of version 4.58.2. Automations will be enhanced and expanded upon in the coming weeks and months. Where to find Automations Automations are no longer foundFew readers

• How to schedule Automatic Emails

  | Automatic Emails have MOVED. Please see NEW Automation Workflow- How to set up Automatic Emails Once you have your email templates in place (see Templates), you can schedule automatic emails using different template types. If you cannot see this section or get permission denied messages with any of the actions, please contact your Company Admin in order to get the required permissions. Automatic emails can be scheduled around four dates: Appointment Start Date, Payment Due Date, Event DaSome readers

• How to send and receive messages/email

  Sonas is a communication tool, helping you stay in touch with your customers. Keeping all messages in one place for easy reference. As part of the venue set up process, you set up your Sonas specific email address and an email address using your own domain. See Default Sonas Email. Once your outgoing and incoming email addresses are setup, you are ready to send and receive messages. This article will show you how to send transactional emaiSome readers

• How to Edit a Customer's Email Address

  Every enquiry and event in Sonas has a People Section. This is where you mange the customers associated with events, including their email access and planning portal access. This article will show you how to edit a customer's email address. For information on the People Section as a whole, please see How to Use the People Section How to Edit a Customer's Email Address The email is designed not to be editable. However, if you need to chanSome readers

• How to Enable or Disable Email Sending to a Customer

  Every enquiry and event in Sonas has a People Section. This is where you mange the customers associated with events, including their email access and planning portal access. This article will show you how to disable and enable email sending. If email sending is disabled, the @ next to the customer's name in the People Section will be Red. If you send them a message, they will not receive it in their email inbox, it will only be accessible from the message section of the customer planning poFew readers

• How to Send an Email

  Sonas is a communication tool, helping you stay in touch with your customers. Keeping all messages in one place for easy reference. This article will show you how to send transactional emails to your customers. For more email information and details, please see How to Send and Receive Messages If you cannot see this section or get permission denied messages with any of the actions, please contact your Company Admin in order to getFew readers

• How to Add an Email Attachment

  Sonas is a communication tool, helping you stay in touch with your customers. Keeping all messages in one place for easy reference. This article will show you how to add attachments to transactional emails for your customers. For more email information and details, please see How to Send and Receive Messages If you cannot see this section or get permission denied messages with any of the actions, please contact your Company Admin iFew readers

• How to Edit and Send a Draft Email

  Sonas is a communication tool, helping you stay in touch with your customers. Keeping all messages in one place for easy reference. This article will show you how to send transactional emails to your customers. For more email information and details, please see How to Send and Receive Messages If you cannot see this section or get permission denied messages with any of the actions, please contact your Company Admin in order to getFew readers

• How to Reply to Email

  Sonas is a communication tool, helping you stay in touch with your customers. Keeping all messages in one place for easy reference. As part of the venue set up process, you set up your Sonas specific email address and an email address using your own domain. See Default Sonas Email. Once your outgoing and incoming email addresses are setup, you are ready to send and receive messages. This article will show you how to send transactional emaiFew readers

• How to Understand Message Status Icons

  Sonas is a communication tool, helping you stay in touch with your customers. Keeping all messages in one place for easy reference. As part of the venue set up process, you set up your Sonas specific email address and an email address using your own domain. See Default Sonas Email. Once your outgoing and incoming email addresses are setup, you are ready to send and receive messages. This article will show you how to send transactional emaiFew readers

• How to Resend Emails

  Sonas is a communication tool, helping you stay in touch with your customers. Keeping all messages in one place for easy reference. As part of the venue set up process, you set up your Sonas specific email address and an email address using your own domain. See Default Sonas Email. Once your outgoing and incoming email addresses are setup, you are ready to send and receive messages. This article will show you how to send transactional emaiFew readers

• How to Resend an Email

  Sonas is a communication tool, helping you stay in touch with your customers. Keeping all messages in one place for easy reference. This article will show you how to resend an email to your customers. For more email information and details, please see How to Send and Receive Messages If you cannot see this section or get permission denied messages with any of the actions, please contact your Company Admin in order to get the requirFew readers