Articles on: Handling Enquiries in Sonas

How to Revoke Planning Portal Access

Every enquiry and event in Sonas has a People Section. This is where you mange the customers associated with events, including their email access and planning portal access. This article will show you how to remove or revoke a customer's access to the planning portal.


For information on the People Section as a whole, please see How to Use the People Section


How to Revoke Planning Portal Access to a Customer


  1. Click on the individual's name that you want to remove access for. 
  2. Go to Actions > Revoke Customer Access
  3. There will be a pop up to confirm that you want to remove access, click OK.
  4. Click Save, you will see the key icon is now Green, indicating access. 



How to Use the People Section


Add New People


Remove a Customer


Set Main Customer


Edit Customer Email Address


How to Give Portal Access


Resend Login Email

Updated on: 16/03/2026

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