Articles on: Communication

How to Edit a Customer's Email Address

Every enquiry and event in Sonas has a People Section. This is where you mange the customers associated with events, including their email access and planning portal access. This article will show you how to edit a customer's email address.


For information on the People Section as a whole, please see How to Use the People Section


How to Edit a Customer's Email Address


The email is designed not to be editable. However, if you need to change the email:


  1. Navigate to Event > People
  2. Add the individual again (see Add New People) with the correct email.
  3. If the entry you're changing is the Main customer then set this new entry as the Main customer now (see Set Main Customer).
  4. Remove the entry with the incorrect email address (see Remove a Customer).



How to Use the People Section


Add New People


Remove a Customer


Set Main Customer


How to Give Portal Access


Revoke Access


Resend Login Email

Updated on: 16/03/2026

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