Troubleshooting: How to Hard Refresh (clear cache)

Sometimes, your browser may load an outdated or broken version of a page from its cache. A hard refresh forces your device to re-download the most up-to-date content. This can help resolve loading issues, broken layouts, or outdated data. 

Follow the instructions below based on your device and browser.

On Windows

Google Chrome / Microsoft Edge 

1. Hold Ctrl and click the Reload button near the address bar

or

2. Hold Ctrl + Shift and press R

Mozilla Firefox

1. Hold Ctrl + Shift and press R

On Mac

Google Chrome / Safari / Firefox / Edge

1. Hold down Shift and click the Reload button

or

2. Press Command + Shift + R on your keyboard

Note: On Safari, there’s no traditional hard refresh, but this method clears the cache for the page.

On Android Devices

Google Chrome / Samsung Internet / Edge

1. Tap the three dots in the top-right corner of the browser

2. Select Settings > Privacy and security > Delete browsing data

3. Choose Cached images and files and tap Clear data

4. Then, reload the page normally

There's no direct “hard refresh” option in mobile browsers, so clearing the cache is the next best step.

On iOS Devices (iPhone and iPad)

Safari

1. Go to Settings > Apps > Safari

2. Tap Clear History and Website Data

3. Confirm, then re-open Safari and reload the page

Google Chrome

1. Tap the tab icon on the bottom > History

2. Tap Manage Search History

3. Select Delete

4. Choose Date range and click Delete

5. Reload the page

Why Use a Hard Refresh?

A hard refresh ensures you're loading the latest version of a webpage, not an old or broken version stored on your device. It's especially useful after:

• A recent app update

• Seeing layout issues or missing features

• Experiencing page loading errors

If the issue continues after a hard refresh, try clearing your full browser cache or opening the site in an incognito/private tab to rule out interference from extensions or cookies. See Troubleshooting Extensions.

Updated on: 16/03/2026