Articles on: Communication

How to Send an Email

Sonas is a communication tool, helping you stay in touch with your customers. Keeping all messages in one place for easy reference.


This article will show you how to send transactional emails to your customers. For more email information and details, please see How to Send and Receive Messages


If you cannot see this section or get permission denied messages with any of the actions, please contact your Company Admin in order to get the required permissions.


How to Send an Email


  1. Navigate to the Event's Message section. Event > Messages
  2. Click on +New Message in the upper right hand corner.
  3. If you want to apply a Custom Email template, do so now, or skip to the next step.
    1. Actions > Use Template
    2. Select the template of choice from the drop down list, or type in a few letters to search, and then click the template.
    3. Click Select.
    4. Confirm you want to apply the template (this will override anything you have already written), click OK.
  5. If you are not using a template, be sure to fill out the Subject, Category (the email category) and the message Content. You can also select which footer you want to use.
  6. There is a tool bar to enable you to customise the email, change font, text size and colour, alignment, and more. 
  7. Any changes will be saved and if you leave your email before sending, it will be saved in the event's draft folder. 
  8. When you are ready to send, hit the Send button in the upper right hand corner. 



How to Send and Receive Messages


Add Attachments to Email


Draft Email


Reply to Email


Message Icons


Resend Email

Updated on: 16/03/2026

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