How to Remove or Manage Terms and Conditions (T&Cs) Documents

Removing a Pending T&C Document

You can remove a Terms and Conditions document as long as it is still in pending status (i.e., it has not yet been accepted by the customer).

1. Navigate to the T&Cs section of the event.
2. Open the contract you wish to remove.
3. Go to Actions > Remove.

Note: You must have the appropriate staff permissions to remove a T&C document.

Can I Delete an Accepted T&C Document?

No, an accepted contract cannot be deleted. If the terms need to be updated, you have two options:

• Add an addendum to the existing contract.
• Create a new contract — it is recommended to include wording such as "this supersedes any previously agreed contract" to clarify that the new terms take precedence.

Can I Have Multiple T&C Documents on an Event?

Yes, you can have multiple T&C documents on a single event. Adding a new contract does not void or remove existing ones — they will all be listed in the T&Cs section. If you want a new contract to replace an older one, include language in the new document stating that it supersedes any previously agreed contracts.

Skipping T&C Acceptance for an Event

If you need to confirm an event without requiring the customer to accept terms and conditions:

1. Pre-confirm the event as normal.
2. At the T&Cs step, type in a few placeholder words instead of using a full template.
3. Once the event is pre-confirmed, go to the T&Cs section of the event.
4. Delete the placeholder contract.

This way, there will be no pending terms for the customer to accept.

Accepting Pending T&Cs on Behalf of a Customer

If a customer is unable to accept a pending T&C (e.g., due to a duplicate customer record or login issue), a staff user can mark it as accepted:

1. Go to the T&Cs section of the event.
2. Click the Actions menu.
3. Select ✔ Accept Pending.

A confirmation message will appear. Click OK to accept. The status will change from pending to accepted, noting the staff member who confirmed it.

Updated on: 22/04/2026