What steps should I take if an invoice status is incorrect in Sonas?

If an invoice shows as paid in Sonas but is actually unpaid (e.g., a payment was mistakenly verified), follow these steps:

1. Check the Event Activities log to understand what happened — it will show when the payment was reported and when it was verified.
2. Cancel the invoice in both Xero (if synced) and Sonas.
3. Delete the incorrect payment in Sonas.

This will revert the transaction back to an unpaid charge, allowing the customer to make the actual payment. To avoid this in the future, only verify payments once you have confirmed the funds have been received.

Updated on: 22/04/2026