I need help signing in
If you're having trouble logging into Sonas, we’re here to help. Below are some common issues and how to resolve them quickly.
🔐 I’ve Forgotten My Password
No worries! You can reset your password anytime:
- Go to the Sonas login page.
- Click “Forgot your password?”
- Enter your email and check your inbox for a reset link.
Note: The link is only valid for a short time—if it expires, simply request a new one.
⌛ I Have a Link, but It Says "Token Expired"
If you're seeing a "token expired" message, it just means the reset or login link has timed out.
You can easily request a new one by:
- Going back to the Sonas login page.
- Clicking “Forgot your password?”
❌ I see a message saying "Account Disabled"
If you're seeing an "account disabled" message, it means your access to Sonas has been removed. If you are an employee using Sonas at a venue, please contact your direct Manager. If you are using Sonas to organise your event with a venue, please contact the venue to see why you have been removed.
🔄 I’m Using SSO and Having Trouble Logging In
If you’re using Single Sign-On (SSO), like Microsoft login, make sure:
- You're logged into the correct Microsoft account
- You can access your Microsoft account normally
For more detailed steps, check out our SSO help article: 👉 SSO Login Troubleshooting Guide
📬 I Was Told to Check My Email to Verify My Device - But I’m Not Receiving Anything
If you’re expecting a verification email but haven’t received it:
- Double-check your spam/junk folder
- Make sure your email address is entered correctly
- If you’re part of a company setup, your IT team might be blocking the email, ask them to whitelist Sonas emails
📱 I'm Trying to Log in on a New Device
When logging in from a new device, Sonas may ask for extra verification. If you haven't received a verification email or are stuck, follow the steps above for checking spam or IT filters.
❓ Still Stuck?
If none of the above solves your issue, feel free to reach out to our support team.
Updated on: 16/03/2026
Thank you!