> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.sonas.events/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Whitelist Sonas Emails

Occasionally Sonas will need to send you a verification email or a reset password email. Since these emails contain a button in them, they could appear suspicious to your email provider, resulting in them being sent to spam or put in quarantine. If quarantined, the delivery could be delayed hours, if not days. There are a few simple steps you can take to ensure your Sonas emails are delivered to all users in your Company, whether they use their personal emails or a company provided email address. 

Identify if your email is personal or a company email. Personal emails will be sent to @gmail.com, @yahoo.com, etc. Company emails will use your company's domain, such as @myvenue.com.

Continue below for personal or company emails, whichever applies to you.

## How to add Sonas email to your **personal** email account

Please click on the link for who you use for your personal email. When adding the allowed domain sender, please add sonas.events AND sonas.email. Use reply@ each if you are required to enter a full email address. All link to a step by step article published by Hubspot.

[Outlook](https://blog.hubspot.com/marketing/email-whitelist#How-to-Whitelist-an-Email-in-Outlook)

[Yahoo](https://blog.hubspot.com/marketing/email-whitelist#How-to-Whitelist-an-Email-in-Yahoo)

[AOL](https://blog.hubspot.com/marketing/email-whitelist#How-to-Whitelist-an-Email-in-AOL)

[Apple Mail](https://blog.hubspot.com/marketing/email-whitelist#How-to-Whitelist-an-Email-in-Apple-Mail)

[Windows](https://blog.hubspot.com/marketing/email-whitelist#windows)

[ProtonMail](https://blog.hubspot.com/marketing/email-whitelist#How-to-Whitelist-an-Email-in-ProtonMail)

## How to add Sonas email to your **company** email account

If a company email, identify who your email provider it, Google Workspace and Outlook 365 being the two most popular. (Outlook 365 calls their email security settings Outlook Defender)

Please click on the link for who you use for your company email. When adding the allowed domain sender, please add sonas.events AND sonas.email. Use reply@ each if you are required to enter a full email address All link to a step by step article or video published by a third party.

[Google Workspace Article](https://knowledge.workspace.google.com/kb/how-to-customize-spam-settings-on-google-workspace-000007828)  

[Google Workspace Video](https://www.youtube.com/watch?v=z_N5xXRKwR8)  

[Outlook Defender Article](https://learn.microsoft.com/en-us/defender-office-365/tenant-allow-block-list-email-spoof-configure) 

[Outlook Defender Video](https://youtu.be/GuU98MNCELY?feature=shared)