> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.sonas.events/sitemap.xml
> Use this file to discover available pages before exploring further.
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# How to Log a Phone Call

There may be times where you speak to a customer on the phone. This article will walk you through how to log a phone call in Sonas so you have a full history of your communication with the customer.

> If you cannot see this section or get permission denied messages with any of the actions, please contact your Company Admin in order to get the required permissions.

## How to Log a Phone Call

1.  Navigate to the Activities section of the Enquiry or Event that you had the phone call with.
2.  Click **Actions > Add Called Client Activity
    ![](https://storage.crisp.chat/users/helpdesk/website/-/d/5/c/e/d5ce36403ada6800/65ad4ae65ade41bb1bb1b4f0dda4cb_1qhrm3u.png)
3.  Capture your notes from the call and click add.

    ![](https://storage.crisp.chat/users/helpdesk/website/-/d/5/c/e/d5ce36403ada6800/77c42e708c42df4e86708fb8a0a53a_m9hu3s.png)
4.  The activity will be created, dated and timestamped for the time of logging the call.
    ![](https://storage.crisp.chat/users/helpdesk/website/-/d/5/c/e/d5ce36403ada6800/ece3cb43eb421d9f563b1ebc3000b8_nd01q3.png)
5.  To see the notes, click **More Details**.
    ![](https://storage.crisp.chat/users/helpdesk/website/-/d/5/c/e/d5ce36403ada6800/35859546a0808792d09c1b87ffc548_19it6fv.png)
6.  The call log is also viewable in Notes section. Navigate to Notes, **Event > Notes**. The recorded call will be visible there. 

![](https://storage.crisp.chat/users/helpdesk/website/-/d/5/c/e/d5ce36403ada6800/8b7cd0828796d39971b629b83e8d04_16msimk.png)

## How to search Activities for a Client Call

1.  Navigate to either the system Activity log or the Activity log of a specific enquiry or event. **Event > Activities**
2.  Filter to the Type, **Called Client

    ![](https://storage.crisp.chat/users/helpdesk/website/-/d/5/c/e/d5ce36403ada6800/ae7cee65e2f0e2d846eff9d3d3b9ff_zmpdxm.png)

3.  Apply any additional filters.
4.  Any applicable activity entries will be listed. 

## Tips

-  Log immediately after the call, so the date and timestamp are accurate and the call's content is fresh in your mind.
-  Make clear and concise notes that will be easy to understand by you and your colleagues. 
-  Call notes are not viewable in the Customer Planning Portal. 
-  Call notes are viewable in the event Note's section.