Once you have set up your roles in Sonas you can add in new users to give your staff members access to the system.

Step-by-step guide:

1. Near the bottom of the main Sonas menu, click on Company to bring up a sub menu.

2. In the sub menu, click on User Management.  You will see a menu with one default name already in place - the Company Admin whose details were provided to Team Sonas upon the initial setup.

3. To add a new user into Sonas, click the Actions menu in the top right hand corner and then + Invite User.

4. Complete the Basic Info  for the new user.

5. Select their login method, see SSO

6. Under the subheading User Roles at the bottom of the page, choose their Access Level, Role Name and Apply Within which venue is applicable to them (or venues if they are allocated to more than one within your company).

7. Click Invite at the bottom of the screen.  This will send the new user an email with a direct link to create their new Sonas account.

Troubleshooting New User Login Issues

Welcome email not received

If the new user has not received their welcome email:

1. Check the spam/junk folder for the welcome email.
2. Verify the email address is correct under Company > User Management.
3. If the email is still not found, the user can go to app.sonas.events, click Log In, then click Forgot Password. This will trigger a new login email. The user must enter the same email address listed on the User List in Sonas.
4. If the Forgot Password link does not trigger an email either, confirm that the email account exists and can receive emails. If the email was newly created and did not exist at the time the invitation was sent, the welcome email may have bounced. Contact support to have the user reactivated, then use the Forgot Password flow to receive a new login link.

Domain error when adding a new user

If you receive an error such as "yourdomain.com is not an allowed domain for this company" when adding a user, the allowed user domains under Company > General may be misconfigured (e.g., containing a "www." prefix). Contact support to correct the allowed domains list.

Reusing an email address from a previous user

If a previous user has been removed and you want to reuse their email address for a new user, you can either:

• Log in with the old user's credentials (if known), then go to Profile > General and update the name to the new user.
• Delete the old user and add a new user with the same email. The new user should go to Profile > General after first login to confirm their name is correct, as the system may display the previous user's name.

Checking User Login Activity

Once users have been added, you can monitor their login activity from the User Management list. Each user's last login date is displayed, so you can quickly see who has accessed the system and when. If a user shows as "never" logged in, it means no login has been recorded for that account.

Updated on: 22/04/2026